How Kinetic.Email collects, uses, and protects information, including our email sending and unsubscribe practices.
Information Collection: Kinetic.Email collects minimal information necessary to provide our services. We may collect analytics data to improve site performance and user experience.
Use of Information: Any information collected is used to provide the Service, enhance your experience and improve our site. We do not sell your personal data, and we don't share it with third parties for their own purposes.
Service providers: We use service providers to run Kinetic.Email: payment processing (Stripe), email delivery, hosting and databases, and AI model providers that process the prompts and email content you submit in order to generate, check and refine emails. They process this data on our behalf to provide the Service.
Generations: For every email KineticAI builds, we log its scores and settings (such as the email type, interaction, quality-check results and timing) to measure and improve quality. We log your prompt and the generated email only if you turn on "Share my generations to improve KineticAI" in your Profile (off by default), or if you report that build with "Report this output". Shared and reported content is reviewed by the KINETIC team to improve KineticAI.
Campaign Companion: Your conversations with the Campaign Companion are stored with your account so you can return to them, along with the campaign plans it builds.
Saved, imported and Kineticized emails: Emails you save or import, including HTML you bring in to Kineticize, are stored in your workspace. When you generate, refine or Kineticize an email, its content is sent to our AI model providers to produce the result.
Credit purchases are processed by Stripe, our merchant of record. Stripe collects your payment details, billing address, and applicable tax information under its own privacy policy. Kinetic.Email never sees or stores your card number. We receive your order details (package, amount, email) to add your credits and keep a purchase record.
Emails sent through Kinetic.Email can include engagement tracking (which tabs were tapped, survey answers, and similar interactions). This data is engineered for privacy:
When you send tracked emails to your own recipients, you are the data controller for their data and Kinetic.Email processes it on your behalf. You are responsible for having a lawful basis to track engagement (see our Terms of Service).
Kinetic.Email does not use cookies for tracking or advertising. Our authentication system uses browser local storage, and our analytics are cookieless. Third-party services embedded on the site may set their own cookies according to their respective privacy policies.
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these sites.
All platform users must verify their email address before they can access any sending features. No unverified user can send emails through our system.
Every email sent through our platform includes an unsubscribe link. Recipients can unsubscribe from specific campaigns or email types without affecting other subscriptions.
If a recipient receives an email sent on behalf of a Kinetic.Email member and chooses to unsubscribe, they are added to a global suppression list. Once on this list, no platform member may send emails to that address.
Before any email is sent, our system checks the recipient against the global suppression list. If a recipient has previously unsubscribed, the sender will be notified and the email will not be delivered.
If an email permanently fails delivery (invalid address, non-existent domain), the recipient is immediately marked as bounced and blocked from future sends across the platform.
Temporary delivery failures are retried automatically. If a recipient soft bounces 3 consecutive times, they are marked as bounced and held from future sends until manually reviewed and reactivated.
When a recipient is marked as bounced, the sender is notified. Bounced addresses are visible in the sender's contact list so they can maintain list hygiene.
If you have any questions about our privacy practices, please contact us at sean@kinetic.email.
Last updated: October 5, 2026